Privacy Policy & Terms of Use

Privacy Policy

Who We Are

Brightstar Worldwide (operating as Brightstar One AI) is a logistics advisory and orchestration company with operations in Washington, DC and Frankfurt, Germany. This policy applies to information collected through our website, including the assessment request form. For EU-related inquiries, please see the GDPR section below.

Information We Collect

We collect information you voluntarily submit to us through:

• The assessment request form (name, company, email, role, logistics challenge description)
• Email correspondence sent directly to our team
• Standard web analytics data (see Cookies section)

We do not collect payment information, personal financial data, or sensitive categories of data through this website.

How We Use Your Information

• To respond to your assessment request or inquiry
• To prepare relevant advisory context before a call or meeting
• To send follow-up information you have requested
• To improve our website and service offering

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Who We Share Information With

We may share your information with:

• Our trusted delivery partners (such as email delivery services) solely to transmit your inquiry to our team
• EU-side operational partners (Ritter Consulting GmbH) when your inquiry is relevant to European logistics operations
• Legal or regulatory authorities if required by law

Data Retention

We retain inquiry data for as long as reasonably necessary to respond to your request and for up to 24 months for business continuity purposes. You may request deletion at any time by contacting us at [email protected].

Your Rights

You have the right to access, correct, or request deletion of personal information we hold about you. Contact us at [email protected] to exercise these rights.

Cookie Notice

Our website uses minimal cookies necessary for site functionality. We do not use advertising cookies or third-party tracking cookies.

Cookies We Use

• Functional cookies: Session-level cookies used to maintain the state of interactive elements (such as the assessment form). These are not stored beyond your browsing session.
• Analytics: If analytics are in use, they are privacy-first and do not track individuals across sites or build advertising profiles.

Terms of Use

Informational Purpose

This website is provided for informational and advisory marketing purposes. Content describing Brightstar Worldwide's capabilities, services, case studies, and operational approach is intended to help prospective clients understand how we work.

No Warranties on Advisory Content

Advisory content published on this site — including trade compliance commentary, tariff analysis, logistics guidance, and market observations — is provided for general informational purposes only. It does not constitute legal advice, customs-brokerage advice, financial advice, or formal trade compliance guidance. Brightstar Worldwide makes no warranties, express or implied, regarding the accuracy, completeness, or fitness for purpose of any advisory content on this site.

Formal engagements are subject to signed scope agreements and applicable professional standards.

Demonstration Data

The Aria Operations Dashboard and any other data visualisations on this site display synthetic demonstration data created to illustrate platform capabilities. This data does not represent real client information, actual shipment records, or verified performance statistics. Any resemblance to real entities, shipment records, or outcomes is coincidental.

Intellectual Property

All content on this site — including text, design, graphics, and the Aria platform interface — is the property of Brightstar Worldwide and Brightstar One AI. You may not reproduce, distribute, or create derivative works from site content without prior written permission.

Limitation of Liability

To the maximum extent permitted by law, Brightstar Worldwide accepts no liability for any loss or damage arising from reliance on informational content published on this website. We are not responsible for the content of third-party sites linked from this site.

Data Processing Notice for EU Visitors

If you are located in the European Union or European Economic Area, the following applies to your personal data under the General Data Protection Regulation (GDPR).

Data Controller

For EU-side processing, the data controller is:
Ritter Consulting GmbH
Wöllstadt, Germany
Contact: [email protected]

For US-side processing:
Brightstar One AI
Washington, DC, USA
Contact: [email protected]

Legal Basis for Processing

• Legitimate interest — to respond to your inquiry and provide information you have requested
• Pre-contractual steps — where you have requested an assessment or proposal
• Consent — where explicitly obtained for any marketing communication

International Data Transfers

If you submit an inquiry from the EU/EEA, your data may be transferred to and processed in the United States. We take appropriate safeguards to ensure your data is protected in line with GDPR requirements, including through standard contractual clauses where applicable.

Your GDPR Rights

• Right of access — you may request a copy of personal data we hold
• Right to rectification — you may request correction of inaccurate data
• Right to erasure — you may request deletion of your personal data
• Right to restrict processing — you may ask us to limit how we use your data
• Right to data portability — you may request your data in a portable format
• Right to object — you may object to processing based on legitimate interest

To exercise any of these rights, contact [email protected] (EU) or [email protected] (US). We will respond within 30 days.

You also have the right to lodge a complaint with your national data protection authority (for example, the German Bundesbeauftragter für den Datenschutz und die Informationsfreiheit — BfDI).

Questions About This Policy?

Contact us any time. We aim to respond within 2 business days.